Topps Reviews

Can't call this company to speak to anyone to arrange a return. There is an automated voice message which says that are closed.
No one available on facebook messenger.
Website says to email info at toppsdirect.com but have had not response in nearly three weeks.
When I emailed them I got a case ID and today I received an email saying "Your Topps case-id: 00033684 has been closed"
Without any explanation as to why or without any contact with me at all.

Horrible customer service. I have waited over a year for my redemption for my Topps Golden Ticket to Join Gary Vee in a Suite @ MLB game in NYC!

Company's a disgrace they need looking into by trading standards. No bots to stop reselling no communication with customers and shipping times that are a joke.

I bought a can 2021 tops baseball two cards corners bent, this is not machine random card box it’s a rip off, been on the phone with them waiting for 1 hour. There’s no way one middle card is bent in a protective case and another bent in a bottom corner 5th from Top

Bad customer service, does not reply when package have been damaged or lost

I recently purchased 4 Jogos and they still haven’t been delivered. My son was very disappointed knowing his Birthday present has been missing for over a month. At this point I just want a refund but seems very difficult as the return period is slowly approaching. Cheers Ricco.

Got advised to purchase cards from the Topps website by a crafty Irishman who goes by the name Ricco, I have been waiting weeks for them to be delivered and I don’t think they exist

Should be zero stars.
1. Short shipment, missing over 60% of the value of the order.
2. Terrible customer service. Received literally no response from multiple online service requests. Finally got an email after written letter... 3 months after incident!
3. Appalling shipping costs. Order to US, 60 pounds for shipping some stickers and a few tins! And then 60% of the order not even there.
This company should be investigated for fraud.

Ordered 11/01/21, email to say dispatched 12/01/21. Now over 2 weeks later and not arrived and have heard NOTHING from Topps.
Have emailed them 4 times. No response. I have left 4 messages on their Facebook Page. No response. Tried two phone numbers for them and both say 'the mailbox is full' so you cant speak to anyone. What a joke of a company.

DIsappointing to say the least. Ordered a match attak bundle for my son which he wanted to buy with some money he got for Christmas but when it arrived he was very disappointed to discover that 5 of the packs with only 7 cards in had been sent instead of 5 of the packs with 15 cards in as stated in the advertisement and order. Now I have a very upset son and I am very disappointed on his behalf. This is stealing a childs money. DO NOT buy from this company EVER

I ordered a $5 item 9 days before Christmas and paid $14 for the FedEx 2 day shipping to make sure I got it in time. They didn’t ship it out until 13 days after I placed my order. I called them two times during this period to see if they can ship it out, and each time I had to wait an hour to speak to someone. The lady on the phone was very rude and rushed me off and I was told that they ship items out when they’re ready and it will get to me two days after they begin the shipping process. I really don’t know why I paid extra for faster shipping since it got to me a week after Christmas. By that point, the shipping speed didn’t matter anymore and I would have been better off saving the money or ordering elsewhere.

Ordered 600 stickers for champions league 2021 season , 10 tins of 60 , got 300 doublers , appalling amount of doubles. Also 3 tins had the exact same 60 stickers, never got any Italian players they've obviously been held back , full Porto team and pof section empty too, I usually do panini world cup and euros and get 2 3rds full at least when I buy in bulk. But no we're near it with this album, emailed them with no reply. Avoid a total rip off. Won't be using them again.